1. ABOUT US

This website www.yogaemporium.co.uk is owned and operated by

Tom and Jen Harvey
4 Gwelva Lowenek
Pentire Avenue
Newquay
Cornwall
TR7 1GX

If you need to contact us please use the details on the contact us page.

2. MAKE A CONTRACT WITH US

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. HOW TO PLACE ORDER

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. 
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order through PayPal which also offers option to pay via card.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.

4. DELIVERY & CARRIAGE CHARGES

4.1 Goods ordered before 11am on any working day will normally be dispatched on that same working day. Goods ordered after 11am on any working day will normally be dispatched on the next working day. For the sake of clarity, a working day consists of the days from Monday through to Friday. These are estimated dispatch dates and whilst every attempt will be made to fulfill these time frames, the purchaser acknowledges that on occasion this may not be possible and and their purchase will be dispatched as soon as is practically possible. If the goods are time critical, the purchaser should speak to a customer representative before placing an order.
4.2 Delivery of goods will either be by second class Royal Mail Signed for, first class Royal Mail signed for or next day courier depending upon which option you selected at checkout.
4.3 Your order may arrive in more than one delivery.
4.4 Our next day service is available for the mainland UK. For Ireland, the highlands and islands of Scotland and international deliveries, please contact us for a delivery quote.

4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.6 Some of our products are relatively weighty items and you may be required to assist the driver in offloading your order.
4.7 Disposal of packing materials is your responsibility.
4.8 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.11 If the goods are lost or damaged in transit, please let us know promptly.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by one of the owners.
4.15 Second Class Royal Mail Recorded Delivery is available as standard on all orders. If you spend more than £75, we will not charge you for delivery, less than £75 and it’s a £3 delivery charge. There is the option to upgrade to First Class Recorded Delivery for £6. Depending on the size and weight of the delivery, we may choose to use a next working day courier to deliver your package. Please note we dispatch on weekdays (Monday to Friday only).

5. CANCELLATION AND RETURNS

5.1 We want you to be completely happy with your purchase and to be able to buy from us with confidence. If for any reason you are not happy with your purchase or change your mind, that’s no problem at all. Just return the product to us unused, unopened and in it’s original packaging. The product must be in a re-sellable condition with all it’s tags/wrapping in tact. In return we will be happy to offer you an exchange or a refund (minus delivery costs)

5.2 Should you wish to return a product, please notify us within seven days of delivery and then ensure the product is returned to us within a further seven days ensuring adequate packaging to protect the product from damage in the return transit.

5.3 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

5.4 Pre-loved and ex demo goods are sold as seen and not eligible for refunds or returns.

6. FAULTY GOODS / GUARANTEE

6.1 This cancellation and returns policy does not affect your legal rights. All products dispatched from Yoga Emporium are guaranteed to be brand new and perfect working order. Should an item be faulty, we will happily exchange the product (where possible) or offer you a full refund including postage costs providing the item is returned to us within seven days of purchase.

6.2 Pre-loved and ex demo goods are sold as seen and not eligible for refunds or returns.

7. LIABILITY

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

8. TRADE OR BUSINESS CUSTOMERS

8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by an owner of Yoga Emporium. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made within 2 days of delivery.

WEBSITE DISCLAIMER FOR: WWW.YOGAEMPORIUM.CO.UK

This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1. USE OF WEBSITE

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. VISITOR CONDUCT

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [insert hyperlink here], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. SITE UPTIME

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. LINKS TO AND FROM OTHER WEBSITES

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. EXCLUSION OF LIABILITY

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. LAW AND JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

 

PRIVACY POLICY

At Yoga Emporium, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be requested in writing to Yoga Emporium, 4 Gwelva Lowenek, Pentire Avenue, Newquay TR7 1GX.

How do we collect information from you?

We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly, such as when you make a purchase or when you register to receive our email newsletters. We get some of it by recording how you interact with our website by, for example, using technologies like cookies.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages you accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

• Process orders that you have submitted
• To carry out our obligations arising from any contracts entered into by you and us
• Dealing with entries into a competition
• Seek your views or comments on the services and products we provide
• Notify you of changes to our services
• Send you communications which you have requested and that may be of interest to you. These may include information about offers, events, new additions to our range, activities, promotions of our associated companies goods and services

 

We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you (for example the guarantees we offer on our products). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who do we share you personal data with?

Third Party Service Providers & Suppliers working on our behalf: We may pass your information to our trusted third party service providers, suppliers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example, to send you emails or catalogues, to deliver the products and plants you have ordered from us, fraud management and so on.

However, when we use third party service providers & suppliers;

• We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to use your data for an exact purpose whilst keeping your information protected and secure at all times.

• We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your marketing choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products, offers and new releases, then you can select your choices by leaving blank the relevant boxes situated on the forms on which we collect your information.

We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by logging into the My Account area on the website or by clicking on the contact us page.

How you can access and update your information

The accuracy of your information is important to us. If you would like to change your details at any point, please log into your account and update the relevant area.

You have the right to ask for a copy of the information Yoga Emporium hold about you free of charge. To request this, please write to us at Yoga Emporium, 4 Gwelva Lowenek, Pentire Avenue, Newquay, Cornwall TR7 1GX

We reserve the right to charge an administrative fee for further copies of the same information or when a request is manifestly unfounded or excessive, particularly if it is repetitive.

You have the right to ask us to delete all information held on you by Yoga Emporium. To request this, please get in contact through the Contact Us page or write to us at Yoga Emporium, 4 Gwelva Lowenek, Pentire Avenue, Newquay, Cornwall TR7 1GX. Please note – if you need to redeem a guarantee or request a refund after making this request, you must be able to provide your order number and details of the products purchased.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption software on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or in the address bar on Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you and create a more personalised experience on our website. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the www.yogaemporium.co.uk website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store the plants and products you have added to your wheelbarrow. This helps us to optimise your experience on our website and deliver a more personalised service.

It is possible to switch off cookies by setting your browser preferences. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your experience more efficient and some of our services will not function properly.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 25th May 2018

Obviously, if you place an order with us, we’re going to need to know something about you: your name, address, credit card number and expiry date. We couldn’t do without it. We’ll also ask you for a telephone number in case there is a problem finding the delivery property. You will also be asked if you want to receive our newsletter service along with advance notice of special offers etc. If you don’t want to receive this info then just leave the opt in box unticked.

We will never give out your email address to any third party as we think unsolicited emails are the worst kind of intrusion.

GDPR

For details regarding the processing and collection of data, please contact us to request a copy of our GDPR statement.

SECURITY

Shopping with us is safe – guaranteed. Yoga Emporium use bank-approved software which uses 128-bit encryption for secure credit card processing. We take all reasonable steps to protect your personal information and are responsible for any breach of security (unless this is your fault). Don’t forget that the web isn’t a dangerous place to shop if you use common sense. The risk of using your card on a reputable site is no greater than using your card in a shop or restaurant. Credit card companies protect you the buyer: If unauthorised transactions are charged to your account you can request a refund from your credit card issuer. If you feel confident buying by phone or mail, you should feel confident buying from Yoga Emporium. In the UK and Europe you have excellent legal protection as a consumer: You are covered by the Sale of Goods Act 1979; the Trade Descriptions Act 1976; and the Consumer Protection (Distance Selling) Regulations 2000.

Our checkout process is secured by trusted, secure worldwide payment organisations such as PayPal and Stripe.

We also offer alternative payment methods if you do not wish to order online. Just get in touch with one of team by clicking on the Contact Us page.

If you have any comments or queries about our security policy, please get in touch by clicking on the Contact Us page